We’re happy to ship our Lucky Scoops to many wonderful countries around the world! 🌏 Here’s a friendly list organized by region:

North America:

United States, Mexico

Europe:

Austria, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom

Oceania:

Australia, New Zealand

Asia:

China, Japan, Singapore, Thailand
We’re always working to reach more regions, so stay tuned for updates! ✨

Order Tracking
Once your order is shipped, you will automatically receive an email with your tracking number and a link to track your package.

Safety Tip:
Please ensure that emails are really from us before clicking any links, and avoid clicking links from unknown sources.、

Purchase & After-Sales Policy

By placing an order, you agree that you have read and accepted the following terms.

📧Contact Us

• For any questions, please contact us by email or via social media private message.
• We will respond to all emails within 24 hours.

🚚 Shipping & Delivery

Order Cancellation:

• Once an order is placed, cancellations or refund requests without valid reasons are not supported.
• If you have a special reason to cancel before the parcel is shipped, please email us. We will review your request and may approve the cancellation and refund.

Shipping Address:

• Once a parcel is shipped, the delivery address cannot be changed.
• Ensure your address is accurate and complete (ideally findable on Google Maps). If you live in an apartment, include your floor and room number.
• If the parcel cannot be delivered due to incorrect or incomplete address, or if the delivery person cannot access the property, you will need to contact the local courier directly. We will assist you in communicating with them.
• If the parcel is returned to the warehouse due to an address issue, we can help arrange a reshipment within the same city. Any reshipment fee must be covered by the buyer.

Address Verification Before Shipping

• Before dispatch, we review all shipping addresses to ensure they are accurate.
• If any information is missing or incorrect, we will email you for confirmation or help you correct it.

 Lost Parcels

• We regularly track shipments.
• If a parcel is confirmed lost in transit, we will contact you to arrange a replacement or full refund.

 Delivered but Not Received

• If tracking shows “delivered” and the courier has provided proof of delivery, but you claim not to have received it, we recommend filing a police report.
• We will fully cooperate with any investigation.

📝 Order Notes

• You can leave a note during checkout to specify your personal preferences.
• We will do our best to pack according to your notes, but cannot guarantee that every request will be fulfilled.
• If you forgot to leave a note or are unsure whether it was saved, please email us immediately.
  • If your parcel hasn’t been shipped yet, we can still update your note.

📧 Order Confirmation Email

• After placing your order, our system will automatically send an order confirmation email to the email address provided at checkout.
• The email includes details such as purchased items, shipping address, email, phone number, and any notes.
• Please check and confirm that all information is correct.
  • If you find any errors, email us within 2 hours, because once the parcel is shipped, we cannot change your address, note, or contact information.
• Any delivery issues caused by incorrect address, missing notes, or wrong product selection during checkout are the buyer’s responsibility.
• If you did not receive the confirmation email, first check your spam folder.
  • If it’s not there, contact us via email to verify your order details.

📦 One Box per Order

• By default, each order is packed into one box.
• If you ordered multiple scoops and would like them packed into separate boxes, please clearly indicate this in your order note.